Refund policy

Refund Policy

We want you to be happy with your AquaVroom. If something isn't right, this policy explains what you can expect.

Return window
You may request an eligible return within 30 days of delivery.

Change-of-mind returns
To be eligible for a change-of-mind return, the product must be unused, not inflated, clean, in its original packaging, and in resellable condition.

Products that have been opened, inflated, or used are not eligible for change-of-mind returns. This restriction does not override valid claims for products that arrive damaged, defective, or incorrect.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs.

For confirmed defective items, items damaged on arrival, or incorrect items, AquaVroom covers the appropriate resolution or return cost.

Damaged, defective, or incorrect items
Contact us within 7 days of delivery and include photos or video showing the issue. Where a claim is confirmed, we will provide a replacement when appropriate, or a refund if a replacement cannot reasonably be provided.

Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Financial institutions typically take approximately 5 to 10 business days to post the funds to your account. This timing is controlled by your bank or card issuer.

Exclusions
This policy does not cover damage caused by misuse, punctures or contact with sharp objects after delivery, overinflation, improper storage, unauthorized modification or repair, or normal wear and tear.

How to start a return or claim
Contact us through our contact page with your order number and a description of the issue. For damage or defect claims, please attach photos or video.

Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law.